Help & support

Scorch · Updated 19 September 2026

Help with your Scorch account, a workout, a gym clan, earlier records or something you have seen in the app.

Email links on this page open your email app. If no email app is configured, copy razanians313@gmail.com into your usual email service. You do not need to install Scorch or sign in to contact us.

Confirming your email

Use the code in your newest Scorch confirmation email inside the app. Then sign in with your password. If the code expires, select Resend code in Scorch. Check spam if the email is missing. Return to Scorch or view the Expo Go instructions.

Cannot sign in?

Check that you are using the email you registered with. If password recovery is unavailable in your build, contact support about account access. Support will never ask for your password or confirmation code. We cannot bypass account ownership checks.

Location, routes and workouts

• Allow location access to centre the map or record a route. Map browsing does not start a workout.
• Start a recording only when you are ready. Background recording depends on your phone permissions and operating system; Expo Go has testing limitations.
• Keep the app and any pending workout data until an upload is confirmed. Do not uninstall the app to troubleshoot an unsynced workout.
• If a claim is withheld, save the shown reason and the workout date. Ask for a review if you believe the decision is wrong; a GPS error does not by itself prove cheating.

Privacy and account deletion

Request account or waitlist deletion here, even without app access. For a copy, correction or restriction of your personal data, send a privacy request. See the privacy policy for data handling and your rights.

Report content or a person

Use Report or Block where offered in the app, or send a safety report by email. Include the profile/content reference, what is wrong and when it happened. See our community rules and reporting process. Scorch is not an emergency service; contact your local emergency services if someone faces immediate danger.

Earlier features, social sharing and devices

Coach enrollment, profiles, discovery and connection requests, along with the weekly Chapter and kit checklist, have been removed from the current app interface. Their earlier records are not automatically deleted. Contact support for help accessing or removing earlier data, and see the Privacy Policy for retention details.

Sharing a Moment uses your phone’s sharing options. An Instagram or other profile link is not an authenticated social connection. Availability of a share destination depends on the apps on your phone. Automatic watch/health-service sync and public gym video competitions are not available in the current preview. You can still manually import compatible GPX activity files.

Accessibility

If text, contrast, navigation or an assistive technology prevents you using Scorch, tell us which screen and device are affected. Include enough detail to reproduce the issue, without sensitive account information.

Report a security issue privately

Email a security report with the affected feature and safe reproduction steps using only accounts and data you control. Stop if you encounter another person’s information. Do not include live credentials or publish private data. This is a reporting channel, not permission to attack the service or a paid bounty programme.