Help & support
Scorch · Updated 8 October 2026
Help with your Scorch account, a workout, a gym clan, earlier records or something you have seen in the app.
Contact Scorch: razanians313@gmail.com. Include your device model, app version, what happened and the approximate time. Do not send passwords, email codes, full GPS routes or identity documents.
Email links on this page open your email app. If no email app is configured, copy razanians313@gmail.com into your usual email service. You do not need to install Scorch or sign in to contact us.
Confirming your email
Use the code in your newest Scorch confirmation email inside the app. Then sign in with your password. If the code expires, select Resend code in Scorch. Check spam if the email is missing. Return to Scorch.
Cannot sign in?
Check that you are using the email you registered with. To reset your password, choose Forgot password? on the sign-in screen, enter the one-time code from your email and choose a new password of at least 8 characters. If that does not work, contact support about account access. Support will never ask for your password or confirmation code. We cannot bypass account ownership checks.
Location, routes and workouts
- Allow location access to centre the map or record a route. Map browsing does not start a workout.
- Start a recording only when you are ready. Background recording depends on your phone permissions and operating system.
- Keep the app and any pending workout data until an upload is confirmed. Do not uninstall the app to troubleshoot an unsynced workout.
- If a claim is withheld, save the shown reason and the workout date. Ask for a review if you believe the decision is wrong; a GPS error does not by itself prove cheating.
Privacy and account deletion
Request account or waitlist deletion here, even without app access. For a copy, correction or restriction of your personal data, send a privacy request. See the privacy policy for data handling and your rights.
Report content or a person
Use Report or Block where offered in the app, or send a safety report by email. In a chat, long-press a message and choose Report message; on a buddy card or in a private chat tap the … (more) button to report or block that person. Blocking ends the buddy connection. Include the profile/content reference, what is wrong and when it happened. See our community rules and reporting process. Scorch is not an emergency service; contact your local emergency services if someone faces immediate danger.
Earlier features, social sharing and devices
Coach enrollment, profiles, discovery and connection requests, along with the weekly Chapter and kit checklist, have been removed from the current app interface. Their earlier records are not automatically deleted. Contact support for help accessing or removing earlier data, and see the Privacy Policy for retention details.
Sharing a Moment uses your phone’s sharing options. You can add Instagram, TikTok, Snapchat or YouTube handles in Edit profile; signed-in players see them on your player page when they tap your name in Standings or on the map, while your account is Public (switch Public / Private on your Profile). These are links you type, not authenticated social connections, and you can remove them at any time. Availability of a share destination depends on the apps on your phone. On iPhone you can connect Apple Health in Settings to see heart rate, steps and active calories (also from an Apple Watch) and to save finished workouts to the Health app; manage or remove its access in the Health app. Public gym video competitions are not part of the current app. You can still manually import compatible GPX activity files.
Inviting a buddy
Use Invite a buddy in Chats or Buddies to send your link on WhatsApp, Instagram, Snapchat, X, Telegram or Messages. Your friend taps it to get Scorch from the App Store; with Scorch installed the same link opens the app and adds you as buddies. Reset link in the invite card stops an old link working. If a link says it is not available, it may have been reset, or the invite is outside your age group.
Accessibility
If text, contrast, navigation or an assistive technology prevents you using Scorch, tell us which screen and device are affected. Include enough detail to reproduce the issue, without sensitive account information.
Report a security issue privately
Email a security report with the affected feature and safe reproduction steps using only accounts and data you control. Stop if you encounter another person’s information. Do not include live credentials or publish private data. This is a reporting channel, not permission to attack the service or a paid bounty programme.